FAQ

If you can't find what you're looking for, don't hesitate to write to us at info@muff.co

ONLINE ORDER

  • All mixes are assembled exclusively by us. We have a workshop dedicated to the artisanal production of our products, which is subject to the rigorous standards of the MAPAQ.

  • Unfortunately, due to the perishable nature of our products, we don’t accept returns. However, if you're not completely happy with your order, please contact us so we can make things better.

  • Orders are processed within 3 business days and then shipped within 5-7 business days.

  • All the details here.

  • To keep our chocolate chip mixes in tip-top shape, we don't ship them during periods of high heat.

    So, delivery might be pushed back to a better time, and of course, we'll let you know if that happens.

    However, these mixes are still available for purchase at the following locations.

OUR PRODUCTS

  • All the ingredients in our mixes are carefully chosen to be as nutritious and delicious as possible.

    Our flours and flakes are all organic and produced in Quebec.

    Our chocolate chips and cocoa are organic and fair trade.

    We assemble our mixes individually / manually ourselves in our specially equipped workshop.

    Plus, our packaging bag is compostable.

    We made these choices so that our product matches our values despite the cost involved.

  • No. Most of our ingredients, including all our flours, are organic, but we don’t have organic certification.

  • Yes. Our mixes are vegan, they contain no dairy products or eggs, and that includes our chocolate chips. Feel free to add milk or a plant-based beverage.

  • Our mixes don’t contain nuts or peanuts. However, all our mixes are assembled in the same workshop and may all contain traces of nuts, peanuts, or other allergens, as indicated on the packaging.

  • Yes, they are recyclable/compostable. We suggest removing the bag's closing tab, then putting the label in the recycling and the bag in the compost. We also encourage you to recycle or reuse the shipping boxes.

STORAGE

  • For the best taste and freshness, we suggest using our mixes within 6 months of when they were made. You can find the 'best before' date on the bottom of the package.

  • Ideally, you can store your mixes in a cool, dry pantry away from light.

  • They can be kept at room temperature or in the fridge for up to 4 days, but they freeze very well in a tightly sealed bag or dish. To freeze them properly - learn more here!

PREPARATION

  • You can use any kind of oil to make the muffins, like vegetable, canola, avocado, olive, or coconut oil. You can also use melted butter.

  • You can use applesauce, mashed bananas, or other fruit instead of oil. The texture and taste will be different, but it'll work. You can also use a mix of fruit puree and oil.

  • Any kind of animal milk or plant-based beverage (soy, almond, coconut, oat, etc.) will work!

  • Yes! Our blends are very versatile. Instead of making 12 regular muffins, you can make 24 mini muffins, 1 loaf size (breakfast bread style) or even 1 round cake size.

    • Mini muffins: Bake at 350°F (180°C) for about 10 to 14 minutes.

    • Bread size: Bake at 350°F (180°C) for about 45 to 55 minutes.

    Since all ovens are a little different, always use the toothpick test: insert it in the center, it should come out clean or with a few moist crumbs