FAQ

If you can't find what you're looking for, don't hesitate to write to us at info@muff.co

ONLINE ORDER

  • All mixes are assembled exclusively by us. We have a workshop dedicated to the artisanal production of our products, which is subject to the rigorous standards of the MAPAQ.

  • Unfortunately, due to the perishable nature of our products, we don’t accept returns. However, if you're not completely happy with your order, please contact us so we can make things better.

  • Orders are processed within a maximum of 2 business days when the product is in stock and then shipped within 5 to 7 business days.

  • Shipping costs are $13 plus taxes. With any purchase of $85 or more, you get free shipping.

    More details here.

  • To keep our chocolate chip mixes in tip-top shape, we don't ship them during periods of high heat.

    So, delivery might be pushed back to a better time, and of course, we'll let you know if that happens.

    However, these mixes are still available for purchase at the following locations.

OUR PRODUCTS

  • All the ingredients in our mixes are carefully chosen to be as nutritious and delicious as possible.

    Our flours and flakes are all organic and produced in Quebec.

    Our chocolate chips and cocoa are organic and fair trade.

    We assemble our mixes individually / manually ourselves in our specially equipped workshop.

    Plus, our packaging bag is compostable.

    We made these choices so that our product matches our values despite the cost involved.

  • No. Most of our ingredients, including all our flours, are organic, but we don’t have organic certification.

  • Yes. Our mixes are vegan, they contain no dairy products or eggs, and that includes our chocolate chips. Feel free to add milk or a plant-based beverage.

  • Our mixes don’t contain nuts or peanuts. However, all our mixes are assembled in the same workshop and may all contain traces of nuts, peanuts, or other allergens, as indicated on the packaging.

  • Yes, they are recyclable/compostable. We suggest removing the bag's closing tab, then putting the label in the recycling and the bag in the compost. We also encourage you to recycle or reuse the shipping boxes.

STORAGE

  • For the best taste and freshness, we suggest using our mixes within 6 months of when they were made. You can find the 'best before' date on the bottom of the package.

  • Ideally, you can store your mixes in a cool, dry pantry away from light.

  • They'll stay good at room temperature or in the fridge for up to 4 days. But they freeze really well in a sealed bag or container. When you're ready to eat one, just let it thaw at room temperature or pop it in the microwave for a few seconds. The texture and flavor of the muffins are best at room temperature, so it's always a good idea to take them out of the fridge a few minutes before you eat them.

PREPARATION

  • You can use any kind of oil to make the muffins, like vegetable, canola, avocado, olive, or coconut oil. You can also use melted butter.

  • You can use applesauce, mashed bananas, or other fruit instead of oil. The texture and taste will be different, but it'll work. You can also use a mix of fruit puree and oil.

  • Any kind of animal milk or plant-based beverage (soy, almond, coconut, oat, etc.) will work!

  • Yes! You can bake our muffin mixes in a loaf pan, cake pan, or any other type of mold, like mini muffin tins or small cake molds in different shapes.

    Just reduce the baking time a bit for smaller molds. For cakes or loaves, bake at 375 F for 30 to 45 minutes instead.