FAQ

If you can't find what you're looking for, don't hesitate to write to us at info@muff.co

ONLINE ORDERING

  • All blends are assembled by us exclusively. We have a workshop dedicated to the artisanal production of our products that complies with the rigorous standards of the MAPAQ.

  • Unfortunately, due to the perishable nature of our products, we do not accept returns. However, if you are not completely satisfied with your order, we invite you to contact us to improve your customer experience.

  • Orders are processed within a maximum of 2 business days when the product is in stock and then shipped within 5-7 business days.

  • Shipping costs are $13 plus taxes. With any purchase of $70 or more, you get free shipping.

    More details here.

  • To preserve the quality of our chocolate chip mixes, we suspend shipping by mail during hot periods.

    The delivery could therefore be postponed to a more favourable time, and you will of course be informed if this is the case.

    However, these blends are still available for purchase at the following points of sale.

OUR PRODUCTS

  • All the ingredients in our blends are carefully selected to be as nutritious as possible while remaining delicious.

    Our flours and flakes are all organic and produced in Quebec.

    Our chocolate chips and cocoa are organic and fair trade.

    Our blends are individually / manually assembled by ourselves in our specially equipped workshop.

    In addition, our packaging bag is compostable.

    We made these choices so that our product would match our values despite the cost associated with it.

  • No. Most of our ingredients, including all our flours, are organic, but we do not have organic certification.

  • Yes. Our mixes are vegan, they contain no dairy products or eggs, and that includes our chocolate chips. You are free to add milk or a vegetable drink.

  • Our blends do not contain nuts or peanuts. However, all our blends are assembled in the same workshop and may all contain traces of nuts, peanuts or other allergens, as indicated on the packaging.

  • Yes, they are recyclable/compostable. We suggest that you remove the closing tab from the bag and then place the label in the recycling and the bag in the compost. We also encourage you to recycle or reuse shipping boxes.

CONSERVATION

  • For optimal results and freshness, we recommend using our blends within 6 months of blending as indicated on the "best before" date under the package.

  • Ideally, you can store your mixes in a cool, dry pantry away from light.

  • They can be kept at room temperature or in the fridge for up to 4 days, but they freeze very well in a tightly sealed bag or dish. When ready to eat, simply let it thaw at room temperature or put it in the microwave for a few seconds. The texture and flavor of muffins is best at room temperature. It is always ideal to take them out of the fridge a few minutes before eating them.

PREPARATION

  • Muffins can be made with any oil such as vegetable, canola, avocado, olive, or coconut oil. They can also be made with melted butter.

  • You can use applesauce or banana or other fruit instead of oil. The texture and taste will be different but it will work. You can also use a combination of fruit compote and oil.

  • Any type of animal-based milk or any type of plant-based beverage (soy, almond, coconut, oats, etc.)

  • Yes! You can bake our muffin mixes in a loaf or cake pan or any other type of pan, such as mini muffin or cupcake tins of other shapes.

    Simply reduce the baking time a little for small pans, and for cakes or breads, bake at 375 F for 30 to 45 minutes.